Terms of the Travel Contract and Mediation Agreement

These Terms define the relationship between the travel organizer, mediation agency, or travel agent and the traveler. The contract applies whether a person books a trip for themselves or on behalf of another traveler.

1. Contract Participants

The travel organizer, mediation agency, or travel agent agrees to provide the traveler with services described in the travel program.
If the booking is made by one person for another, that person guarantees the accuracy of all information provided and accepts all obligations of this contract on behalf of the traveler.

2. Formation of the Contract

The travel contract becomes valid once both parties confirm agreement—by signing the contract, confirming via email, fax, online booking, or payment of the agreed amount.
The contract becomes effective when the Agency receives full payment or a deposit and valid documentation for the remaining balance.

3. Obligations of the Agency

The Agency must deliver all agreed services as described in the contract.
It will act with professional care and protect the traveler’s interests.
If a service is not provided, partially provided, or disrupted, the Agency’s liability is limited to the total price of the contracted arrangement.

4. Duties of Organizers and Service Providers

Organizers and providers must honor all published information unless clearly stated otherwise in the program.
If changes are possible, this must be stated in advance, and only the details listed in the official contract apply.

5. Prices and Adjustments

The travel organizer may change prices up to 20 days before departure due to:

• currency exchange rate changes,

• transportation or fuel cost increases, or

• government or port fee adjustments.

If the price rises more than 10%, the traveler may cancel the contract and receive a full refund without compensation for additional costs such as visas or insurance.

6. Contract Termination

The Agency may cancel the contract if payment is not received by the agreed date.
In that case, the traveler is not entitled to compensation, and cancellation fees apply as if the traveler had canceled the trip.

7. Cancellation by Organizer

The travel organizer may cancel a trip if:

• the minimum required number of travelers is not reached, or

• exceptional circumstances occur (e.g., natural disasters, strikes, war, safety issues).

In such cases, travelers are entitled to a full refund but not to additional compensation.

8. Contract Modifications

Instead of canceling, the Agency may offer an amended contract or a replacement trip.
The traveler must accept or reject this offer within two (2) working days of receiving it.
If the traveler refuses, the contract ends, and all payments are refunded.
If the traveler accepts, no further claims may be made, except a refund if the new trip is cheaper.

9. Extraordinary Circumstances During Travel

If unforeseen events arise during the trip (e.g., natural disasters, strikes, transport delays, bad weather), the organizer may change the itinerary.
Any unused services will be refunded to the traveler if applicable.

10. Traveler’s Right to Cancel

The traveler may cancel the trip at any time by submitting a written notice.
The Agency will apply cancellation fees defined in the travel program or general terms.
If the contract involves mediation for specific services (accommodation, transport), the traveler must also pay any provider or intermediary fees.

11. Passenger Replacement

If a traveler cannot start the trip, they may nominate another person as a replacement.
The Agency must be notified in writing.
The substitute traveler must meet all travel requirements and cover any additional costs related to the name or booking change.

12. Traveler Obligations

Travelers must:

• ensure their documents meet all customs, visa, and health regulations,

• follow itinerary rules and instructions from guides,

• act responsibly and ensure personal safety, and

• respect accommodation and transport regulations.

The Agency is not liable for any issues caused by non-compliance or missing documents.

13. Last-Minute and “Fortuna” Offers

For “last-minute” or “no-name hotel” bookings, the traveler accepts all associated risks.
Since the organizer cannot influence final details, complaints about such arrangements will not be accepted.

14. Complaints Procedure

If a traveler is dissatisfied with a service, they must report the issue immediately to the guide or service provider.
If not resolved, the traveler must obtain written confirmation that the issue could not be fixed.
A written complaint must then be submitted to the organizer within the defined deadline.
Group or late complaints will not be accepted.
The organizer will respond within the legally defined time period.

15. Court Jurisdiction

In case of a dispute, the competent court is the Court in Trogir, Croatia, where the travel agency is registered.

16. Minors

When booking for a minor, the signing parent confirms that the other parent is informed and agrees with the travel contract.

17. Personal Data Protection

By signing this contract, the traveler agrees that personal data may be collected and shared with partners or service providers as needed to fulfill travel services.
Data may also be used for communication or promotional purposes in accordance with Croatian data protection regulations.

18. Insurance

The Agency offers travel insurance to cover cancellation, health emergencies, injuries, death, or loss of luggage.
Travelers are advised to purchase such insurance before departure.

19. Insolvency or Bankruptcy

In accordance with Croatian tourism law, if the Agency becomes insolvent or bankrupt, travelers are protected by mandatory insurance guarantees to ensure refunds and safe return to the departure point.

Issued by:

Split Tours – in the name of Fulmar d.o.o. Travel and Trade Company
Obala Dr. Nikole Lozovine 12, 21218 Seget Donji, Croatia
ID: HR-AB-21-060326472