General Conditions – Split Tours / Fulmar d.o.o.

These General Conditions define the relationship between Split Tours, operated by Fulmar d.o.o. Travel and Trade Company, Obala Dr. Nikole Lozovine 12, Seget Donji, Croatia (ID: HR-AB-21-060326472), referred to as “the Agency”, and the traveler or tour operator (“the Traveler”).

The Agency acts as the tour organizer or as an authorized agent for another organizer. The responsible tour organizer is clearly indicated on the Certificate of Trip Purchase.

1. Booking and Payment

By paying for the excursion and providing the necessary traveler information (in person, by email, fax, post, or online), the Traveler enters into an agreement with the Agency.
The agreement consists of:

• the Excursion Certificate,

• the Excursion Program, and

• these General Conditions.

Unless stated otherwise, the total excursion price must be paid no later than 24 hours before departure.

2. What the Excursion Includes

The excursion price includes all services listed in the excursion program.
Extra services (e.g., transfers, meals, entrance tickets, tips) are not included unless specified.
If requested, the Agency will inform the Traveler about additional costs before confirming the booking.

Some services may have to be paid on-site in local currency (such as national park fees or port taxes). The Agency is not responsible for services paid directly to local providers.

3. Service Categories and Descriptions

Descriptions of accommodation, transport, and restaurants are based on official local ratings. Standards may vary between countries.
The Agency is not responsible for any information about services that differs from the official descriptions or from these General Conditions.

4. Promotional Materials and Information

The Agency is not liable for printing errors or later changes made after the publication of promotional materials.
All official information about border, visa, and travel formalities is available in writing or electronic form at the point of sale.

5. Itinerary and Schedule

Both the Agency and the Traveler must follow the itinerary stated in the excursion program.
Travelers must respect instructions given by guides and representatives.
If a Traveler leaves the group or misses a departure, the Agency cannot be held responsible for related costs or losses.
Excursions may be changed or partially canceled due to weather or other circumstances beyond the Agency’s control (e.g., rough sea, heavy rain, delays, or official restrictions).

6. Prices and Changes

Excursion prices are listed in the program and are valid from the date of publication.
The Agency may adjust prices up to 7 days before departure if there are changes in:

• taxes or exchange rates,

• transportation or fuel costs, or

• official service fees.

If the price increases, the Traveler may cancel the trip and receive a refund of all payments made.

7. Program Changes or Cancellation

The Agency may modify or cancel an excursion before or during travel if extraordinary circumstances occur (e.g., strikes, natural disasters, delays, safety risks).
If the trip is canceled, the Traveler will receive a refund or be offered an alternative excursion.
If the Traveler accepts a replacement trip, they waive any further claims.

8. Deposits, Payments, and Cancellation Policy

• Deposit: A 30% deposit is required upon booking. Deposits are non-refundable.

• Final Payment: Due 21 days before arrival unless otherwise stated.

• Cancellations: Must be made in writing.

  • 0–7 days before departure: Deposit and balance are non-refundable.

  • 7–14 days before: Deposit retained; 50% of the balance refunded.

  • 14–21 days before: Deposit retained; balance fully refunded.

9. Travel Documents and Traveler Responsibility

The Traveler must have valid travel documents and meet all customs, health, and visa requirements.
The Agency is not responsible if a traveler is denied entry or transport.
Travelers must follow safety guidelines and cooperate with guides and representatives.
Any additional costs caused by lost documents or non-compliance are the Traveler’s responsibility.

10. Traveler Replacement

If unable to travel, the Traveler may transfer the booking to another person by notifying the Agency in writing.
The replacement traveler must meet all requirements and cover any additional costs caused by the name change.

11. Luggage

The Agency is not responsible for lost, stolen, or damaged luggage.
Travelers should keep valuables with them.
Special items (bikes, instruments, etc.) must be reported in advance and may require extra fees.
Pets are allowed only with prior approval and at an additional cost.

12. Complaints and Refunds

If the Traveler is dissatisfied with any service, they must immediately inform the guide or service provider.
The issue should be resolved on the spot.
If not resolved, a written complaint may be submitted within 8 days after the trip.
The Agency will respond in writing within 15 days of receiving a complete complaint.

Refunds are limited to the value of the unused portion of the service. Group complaints or late claims will not be accepted.

13. Trips Organized by Other Agencies

For excursions organized by another company, the general conditions of that organizer apply. The Agency acts only as an intermediary and bears no responsibility for their services.

14. Personal Data Protection

By booking, the Traveler authorizes the Agency to use personal data to process reservations and fulfill travel services.
Data may be shared with third parties when necessary to provide the service.
The Agency follows its internal data protection policy and Croatian data laws.

15. Insurance and Liability

Travelers are advised to purchase travel insurance (accident, health, baggage loss, or trip cancellation).
The Agency offers assistance or can act as an intermediary for insurance providers.
In case of disputes, both parties will seek an amicable solution. If this is not possible, the Court in Trogir, Croatia, is competent and Croatian law applies.

Issued in Trogir–Seget Donji, May 1, 2015
Split Tours, operated by Fulmar d.o.o.,
Obala Dr. Nikole Lozovine 12, Seget Donji, Croatia
ID: HR-AB-21-060326472